Please see below for our Frequently Asked Questions. If you can’t see the answer to your question below, simply call us during business hours on (+613) 7015 5155 or email us here.
Can I visit to see your products in person?
Yes, we are located at Room 7, Level 7, The Nicholas Building at 37 Swanston Street, Melbourne VIC 3000. This design studio is by appointment only via email.
How much is postage?
Standard courier delivery of a standard weight and size package is $16 to metro areas. Delivery outside these areas, or of significant weight and size, will incur further charge. For information about delivery charges to your postcode, please call us on (+613) 7015 5155. Please ensure you have completed your email contact, phone contact no, full name, and postal address. We cannot post to a P.O. Box – unless your package is under 500grams for Express Post.
What if I don’t want to pay by Paypal online?
If you would like to pay over the phone, request our bank details for direct debit, or pay by credit card, simply complete your order online, choose the ‘pay by direct debit’ option, and then call us on (+613) 7015 5155 to organise payment. Once payment is made, we will begin packing your order.
What is your return and exchange policy?
There are a few important things to keep in mind when purchasing a product at Marina Isles. Our Terms & Conditions are:
- We do not normally give refunds if you simply change your mind or make an error in selections. In some cases where we do accept returns, these will be subject to a 20% re-stocking fee. Return or exchange items must be unused / uninstalled and in their original packaging
- Return or exchange items must be unused / uninstalled
- No returns on special orders or sale items.
- Returns are not accepted after 60 days.
- Some items carry a warranty, please enquire for more information if this applies
- Screws supplied with all orders at no additional cost
- Defective items will be replaced, please contact the shop
Do you offer a warranty on your products?
Some items carry a warranty, which is usually listed under the product description if applicable. If you’d like to know more about a specific product, please seek more information by calling the showroom. If you have purchased what you believe to be a defective item, it will be replaced – simply call us to chat about your replacement options.
Our warranty excludes normal wear and tear and products that have been installed incorrectly due to failure to follow instructions.
Use of of household cleaners containing harsh chemicals or use of abrasive pads are NOT suitable and void the warranty terms.
How to I organise to ship products back to you?
Firstly call us at the studio on (+613) 7015 5155 to discuss the return of the items. If you have already done this, please post to: Room 7, Level 7, The Nicholas Building at 37 Swanston Street, Melbourne VIC 3000. Please remember to ensure that the item you are returning is repackaged with all elements.
Why are some products linked to other websites?
We are a retail supplier of a significant number of products from wholesale-only companies who don’t sell to retail customers. We link to their website so that you can see the extensive range they have on offer. Simply contact us to enquire about pricing, or order something specific from their catalogue.
Do you offer wholesale?
We offer wholesale prices to select clients. Please enquire via email or call us on (+613) 7015 5155.